Terms and Conditions

Booking Terms & Conditions

​These terms and conditions may be amended from time to time and apply to all of our services.

​By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

MY GREECE is a tour operator, offering a wide range of tours in GREECE. 

Bookings can be made directly through MY GREECE, its sub-brands and/or any other website through which MY GREECE makes their services available. If you are having any problems booking through MY GREECE website www.mygreece.tours then please contact our Customer Support Team.

MY GREECE reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  MY GREECE  is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing MY GREECE  with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

​      1. Prices

​Please note that all prices for the services provided by MY GREECE  and its sub-brands are in the company’s local currency,  EURO (EUR). As a local operator MY GREECE  can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

     2. Special offers & Promotional codes

Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

    ​3.Best Price Guarantee

We guarantee that you always get the lowest price when you reserve a tour through our direct channels.. or we‘ll match the lower price! It’s easy to apply for the Best Price Guarantee on www.mygreece.tours

Here‘s how it works:

​Make a confirmed reservation through one of our direct channels (any MY GREECE website).

If in the following 24 hours you find a lower online rate for an equivalent offer on another website (same tour, same date, same departure time etc.) send us a mail through our Customer Support Team, attaching the required supporting documents to request application of the best price guarantee. Please note that holiday pricing and special offers and promotions do not fall under the best price guarantee. For the best price guarantee to be applicable the other offer has to be for the same tour, same date, same departure time and have the same inclusions, cancellation policy and conditions.

One of our agents will then check that the lower rate on the other website complies with the Terms & Conditions of the Best Price Guarantee according to the rate and conditions you provide. If the rate mentioned meets the necessary Terms & Conditions, we will process a refund for the price difference and send you an email confirmation once processed.

If the rate mentioned does not meet the necessary Terms & Conditions, we will send you an email response justifying our answer.

4. Pick-up & Drop-off Services

​MY GREECE offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.

You as the traveler are responsible for your pick-up, this includes providing MY GREECE with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. MY GREECE will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support Team.

​Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.

5. Meeting us on location

​If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of MY GREECE  tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.  Please note that there are still some tours where this can not be offered. If you are unsure which tours this follows under then please contact our Customer Support Team.

You as the traveler are responsible for arriving to the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour. MY GREECE will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team.

​Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

6. Extras & Rental gear

​Extras and rental gear can both be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation then please contact our Customer Support Team.

7. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

8. Greek weather and conditions

All tours are dependent on weather and general conditions. MY GREECE reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

Our tour escorts are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your tour escorts authority to do so.

​MY GREECE can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond MY GREECE ‘s control. MY GREECE acts in good faith and cannot be held responsible for defaults or delays of organizations, such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

9. Clothing

​Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

10. Luggage

Please note that MY GREECE cannot be held responsible for damaged luggage if it is taken on the tour. Luggage storage can be bought as an optional extra if the customer would like to securely store their luggage while on the multi-day adventure.

11. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with MY GREECE or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and MY GREECEor its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

12. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our tour escorts  reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

13. Reviews & Feedback

​MY GREECE welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. 

Please note that all complaints must reach MY GREECE within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.

MY GREECE  Cancellation Policy

​All cancellation fees held by MY GREECE  are only intended to cover our direct cost of amending and/or canceling your reservation.

​All communications relating to these terms and conditions must be from the lead traveler of each reservation and contact our Customer Support Team. Once delivered the amendment and/or cancellation needs to be confirmed by MY GREECE  before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.

Cancellation fees & charges

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

• More than 24 hours’ notice – Full refund
• Less than 24 hours’ notice – No refund

​For all bookings of day tours operated by MY GREECE , a minimum of 24 hours’ notice of cancellation prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given.

For the 24-hour policy to be applicable cancellations need to be made and delivered to MY GREECE through our Customer Support Team.

The 24-hour policy does not honor cancellation requests sent through other channels.

​Please note that this does not apply to airplane or helicopter tours, see here below for details.

Cancellations of Multi-day, Self-Drive, Stopover Packages, Group & Trekking Tours

• More than 28 days’ notice – 90% refund
• Less than 28 days’ notice   -50% refund
• Less than 48 hours’ notice -No refund

​Cancellations with more than 28 days’ notice before trip departure:​

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

​Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as MY GREECE  will be charged for all costs such as hotels, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

​Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

Cancellations of Private & Customized Tours

• More than 8 weeks’ notice   – 90% refund
• Less than 8 weeks’ notice    – 50% refund
• Less than 4 weeks’ notice    – No refund

Cancellations made with more than 8 weeks’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

​Cancellations made with less than 8 weeks’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

​Cancellations made with less than 4 weeks’ notice:

No refund will be given if tours are canceled with less than 4 weeks notice, as SKG TOURS will be charged for all costs such as hotels, transport etc. If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.

The courts of Thessaloniki or another court or point designated by the MY GREECE company are exclusive responsible for any dispute settlement for all the cars rented from our company.

Contact 

24-hour telephone service (0030) 2310256555 & (0030) 6944510765

E-Mail info@mygreece.tours